Zendesk Admin

A Raycast extension for comprehensive Zendesk administration. Search, view, and manage all aspects of your Zendesk instances directly from Raycast.

Features

• Search 14 entity types: Tickets, Users, Organizations, Groups, Views, Brands, Triggers, Automations, Macros, Ticket Fields, Forms, Dynamic Content, Support Addresses, Custom Roles
• Multi-instance support with color coding
• Real-time search with smart filtering
• Quick access to all Zendesk products (Support, Guide, Admin, Explore, Sell, Chat, Talk)
• User management: Create, edit, view tickets, manage group memberships
• Ticket management: View details, open in browser, search related tickets
• Configuration management: View and edit automations, triggers, fields, brands

Future Plans

• More Create/Edit/Delete Actions: For all entities (Users, Organizations, Tickets, Forms, etc.)
• Additional Entities: Custom objects, Help Center, Apps, Webhooks, SLAs, etc.
• Smarter search: More intuitive and accurate results for all entities.
• Advanced Actions: Assign users to groups, manage form fields, bulk ticket operations
• AI Extension: Smart search, automated actions, natural language interface

Commands

• Search Zendesk: Main search interface for all entity types
• Open Zendesk Instance: Quick access to Zendesk products

Setup

1. Install the extension
2. Configure Zendesk instances in Raycast preferences using comma-separated values, examples here:

Required Fields:

• Instance Names: My Company, Test Instance, Production
• Subdomains: yourcompany, testcompany, prodcompany
• API Users: api_user@yourcompany.com/token, test@testcompany.com/token, prod@prodcompany.com/token
• API Keys: your_api_key_1, your_api_key_2, your_api_key_3

Optional Fields:

• Colors: #007bff, #28a745, #dc3545
• Production Flags: true, false, true

Important: All comma-separated lists must have the same number of items. The extension will validate this and show an error if there's a mismatch.

Usage

• Use "Search Zendesk" to find and manage entities across your instances
• Use "Open Zendesk Instance" for quick navigation to Zendesk products
• Switch between instances using the dropdown
• Use keyboard shortcuts for common actions

Author

Miguel Cordero Collar

This extension was developed with the help of Gemini CLI and Cursor.